Why don't aliens eat clowns.
Because they taste funny.
Dear Rebels: First, we want to thank each and every one of you for enduring the rain and coming out to show the country just how hardcore the Rebels really are. We also want to thank you for sticking with us and for taking the time to voice your comments, praise and criticism.
Regarding the late cancellation due to inclement weather, many of you have pointed out that the tickets say “Rain or Shine.” That is true, unless and until safety becomes an issue. This is no different than any large sporting event or other outdoor event. We were monitoring the weather in real-time from the National Weather Service and coordinating with the bands and local law enforcement every step of the way. In hindsight, we regret not giving you more information on how, if, and when the show might continue. Our lack of information was not meant to be deceitful. The weather pattern was constantly changing on Sunday, making it difficult to give you a concrete message, and we all were really hoping the weather would clear and the show could continue. By 7:15pm, it was decided by all parties that conditions were not going to improve and that it was unsafe to keep going.
We absolutely did have a cancellation plan in place with local law enforcement. That plan required that before making a cancellation announcement, we had to forewarn our staff and security to ensure a safe and orderly exit. It takes a bit of time to make sure that message has been communicated to all. Once we had everyone in place to manage a safe exit, the public announcement was made. As unpleasant as the rain was for all of us, it was imperative to only release information in an organized and safe fashion.
Your safety is not our only responsibility. We are also responsible for your experience. We want a long term relationship with you. And while we appreciate that many of you have pointed out that we cannot control the weather, we don’t feel that we did all that we could under the circumstances to maximize your experience. Many of you have asked about a make-up date. We would love to do that but it takes many months to plan an event of this magnitude, and there are many variables involved, most importantly artist availability. We just cannot give you a guarantee today of when and how we would put on that event or what bands would play or where it could be held.
So, we’ve decided to do the next best thing by giving you a ticket to next year’s Sunday show day absolutely FREE. That’s right, you will receive the financial equivalent of a Rebellion general admission ticket for Sunday and it won’t cost you anything. We also understand that some of you may not be able to or want to attend Carolina Rebellion next year. Rather than just say we are sorry, we want to make sure everyone is offered something. So, if you are not interested in a free ticket to next year’s Sunday show, you can instead opt for a 20% refund of the face value of your 2013 ticket purchase.
Here is how this process will work:
1. Click on this link anytime now through Tuesday, May 14th at 11:59pm ET to “Register A Claim” with Rebellion. You will be asked to fill out a form that will include your 2013 Ticket Confirmation Number, name on credit card, address, phone, email, etc. The form will also ask you if you would like to opt for the free Sunday show ticket in 2014 or the partial refund of your 2013 purchase. Note that we will not be extending this deadline, so please make sure to register your claim by the cutoff date and time.
2. After we have received all of the registered claims, we will verify your 2013 purchase information within our system to make sure everything matches, and we will begin processing the claims. Note that this will take some time, so please be patient, but we will get to all claims.
3. If you request a partial refund, we will initiate a credit with your credit card company or issue you a check. If you request a free Sundayshow ticket to the 2014 festival, we will send you a unique code via email when we announce the 2014 festival info, and you will have a specified period of time to use the code to make your purchase at that time, which will include the free Sunday ticket. The unique code will deduct an amount equivalent to the base general admission ticket price for one day from your purchase.
We truly do value each and every one of you, because without you, there will be no Carolina Rebellion. Because it is impossible to customize a remedy for each individual, we are trying to do what the majority of you are asking for. We look forward to 2014, a bigger and better experience for you, and hopefully for much better weather.
If you have further questions, please feel free to email us at firstname.lastname@example.org or leave a voice mail message on our hotline, 314-726-8020. We will get back to you as quickly as we can.
Sincerely, The Carolina Rebellion Team